Billing Terms

1. Scope

These Billing Terms apply to paid access, invoices, subscriptions, sponsored access, pilot access, add-ons, and service work supplied by TeamThink Solutions (Pty) Ltd t/a Devv Technology. They should be read with the Devv Terms of Service, Privacy Policy, and any signed agreement or invoice that applies to a specific product or client.

2. Billing Ownership

Devv Hub is the billing and administration layer for the Devv ecosystem. Individual apps may display billing status, plan limits, sponsored access, or upgrade prompts, but Devv Hub remains the source of truth for platform billing, manual invoices, product access, plan changes, and administrative corrections unless a written agreement states otherwise.

3. Subscriptions and Plans

Devv products may be offered on free, trial, sponsored, monthly, annual, pilot, or custom plans. Plan names, prices, features, limits, and supported apps may differ by product.

• Plan access may be attached to a user, an organisation, an agency, a business, a partner profile, or another workspace.
• Seat limits, add-ons, modules, commissions, and sponsored access are applied according to the relevant product rules.
• Changing a plan may increase, reduce, unlock, or remove features after the change is processed.
• Devv may correct billing or access records where a system error, migration issue, duplicate record, or administrative mistake is identified.

4. Manual Invoices and Service Work

Devv may issue manual invoices for pilot subscriptions, additional seats, Teamthink service work, Devv Studio work, custom development, consulting, implementation, onboarding, support, or other agreed services. Manual invoices will state the client, app or service, line items, service period, amount due, due date, payment details, and any specific instructions. Future automated billing may replace a manual invoice where both parties agree or where the product flow supports it.

5. Seat Add-Ons and Plan Changes

Additional seats or add-ons may be requested from the relevant product, approved in Devv Hub, and reflected in invoices or subscriptions. A seat or add-on is only billable once approved or activated. If an add-on is cancelled, revoked, or replaced, future invoices should reflect the updated active position, subject to the terms of any signed agreement.

6. Trials, Pilots, and Sponsored Access

Trial, pilot, and sponsored access may be provided for testing, onboarding, demonstrations, partner activity, or founder-approved support. These access types are not cash balances, may not be sold or transferred, and may be changed, limited, or ended where reasonably necessary. Devv may require a paid plan, signed agreement, or new invoice after a pilot or sponsored period ends.

7. Payment Methods

Devv may accept payment through Paystack, EFT, bank transfer, or another method stated in the checkout, invoice, or agreement. Where an invoice requests proof of payment, it should be sent to Payment@teamthink.co.za, unless the invoice gives a different instruction. Payment is only considered received once Devv can reasonably verify it.

8. Failed Payments, Overdue Invoices, and Access Restrictions

If a payment fails or an invoice remains overdue, Devv may send reminders, pause new work, pause non-essential support, restrict administrative features, suspend paid modules, or suspend access to the affected product after reasonable notice. Devv will avoid unnecessary disruption to public-facing client websites or published customer-facing surfaces unless the relevant agreement, legal risk, security risk, or prolonged non-payment clearly justifies stronger action.

9. Refunds, Chargebacks, and Cancellations

Cancellations usually take effect at the end of the current billing period unless a product-specific policy or signed agreement says otherwise. Devv does not automatically provide partial refunds for unused time, implementation work, digital goods, or custom services. Refunds, reversals, disputes, and chargebacks may result in access review, balance correction, commission adjustment, payout adjustment, or temporary suspension while the matter is investigated.

10. Taxes and Records

Prices are stated in South African Rand unless indicated otherwise. Taxes, VAT treatment, receipts, invoice numbering, and accounting records are managed according to Devv's internal finance records and applicable South African requirements. If a billing document appears incorrect, contact Devv before making assumptions or altering payment amounts.

11. Billing Errors and Corrections

Devv may investigate and correct duplicate subscriptions, incorrect plan labels, missing app attribution, failed webhook records, mistaken sponsored access, stale trials, incorrect add-ons, or other billing data issues. Corrections may include revised invoices, credit notes, updated plan records, adjusted service periods, or written clarification to the affected client.

12. Contact

Billing questions: billing@devv.co.za
Proof of payment: Payment@teamthink.co.za
General support: Support@teamthink.co.za