Support

We're here to help

Whether you have a quick question or a complex issue, the Devv support team is ready to assist. Choose the channel that works best for you.

Get in touch

Pick the support channel that best fits your situation.

Recommended

Submit a Ticket

Open a support ticket directly from your dashboard. Our team will respond within one business day.

Mon – Fri, 9am – 6pm SAST
Go to Dashboard

Email Support

Send a detailed message and we will respond within one business day.

Response within 24 hours
Send Email
Self-serve

Documentation

Browse step-by-step guides, tutorials, and API references on your own time.

Available 24/7
Read Docs

Frequently asked questions

Answers to the questions we hear most often.

How do I add a new user to my workspace?

Go to your Dashboard, navigate to Settings, then select Team Members. Click Invite and enter the email address of the person you want to add.

Can I use multiple Devv apps under one account?

Yes. Your Devv account gives you access to all apps in the platform. Each app has its own subscription plan, but they share a single login and unified dashboard.

How do I cancel or change my subscription?

Open your Dashboard, go to Subscriptions, and click Manage on the relevant plan. You can downgrade, upgrade, or cancel at any time before your next billing date.

Is my data backed up?

Yes. Devv uses Supabase for data storage, which includes daily automated backups. Backup retention and recovery capabilities depend on the current infrastructure tier. Contact us if you have specific data recovery requirements.

Do you offer a free trial or starter tier?

Availability varies by product. Some Devv apps include a free tier or introductory access — check the individual app's pricing page or contact us for current availability.

How do I report a bug or request a feature?

Use the form below or email us directly. Our product team reviews all bug reports and feature requests, and high-impact items are added to the public roadmap.

Service Availability

Known service statuses, maintained manually. Contact us if you experience an unexpected outage.

API & Core Services
Operational
Authentication
Operational
WeBook
Operational
uStock
Operational
Stagr
Operational
WeLink
Operational
Ping
Operational
QR Orders
Operational
Devv Ebook
Operational
Devv PropOS
Operational

Still need help?

Our team typically responds within a few hours on business days. Describe your issue in detail and we will follow up with a solution.